Refund policy

Returns
You have the right to cancel or return your order within 14 days for any reason and without explanation. Your item must be in the same condition as you received it, unused, with tags and in the original packaging. Climbing skins must neither be separated from the laminating film on the adhesive nor be cut to size. Upcycled products must not be worn. You will also need the receipt or proof of purchase.

Please note that returns must be sent at your own expense to the following address: Koch alpin GmbH, Dr-Franz-Werner-Str. 13, 6020 Innsbruck, Tyrol, Austria, EU.

Damage and problems
Please inspect your order immediately upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item. This way we can evaluate the problem and correct it.

If you have any questions about returns, you can contact us at any time at office@kochalpin.at.

Exchange
The quickest way to make sure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Exceptions / Non-returnable items
Certain types of items cannot be returned, such as custom-made items (such as special orders or personalized items). We also do not accept returns of hazardous goods, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item. Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we have received and inspected your return and will inform you whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 working days have passed since your return was approved, please contact us at office@kochalpin.at.